The Problem:

The company had been using locally installed desktop applications that could not sync between branches, which created numerous challenges:

Manual Data Entry: Staff had to re-enter stock levels from spreadsheets into separate systems.

Disjointed Communication: Inventory, warehouse, and finance teams were using different tools, leading to conflicting reports.

Lack of Real-Time Data: Management couldn't get a consolidated view of current stock or pending deliveries.

High Error Rates: Manual input led to frequent stock mismatches and lost sales.

Operational Delays: Inventory audits took days, and reordering was reactive rather than predictive.

This resulted in

A 20% increase in order fulfillment errors year-on-year.

Over $100,000 in losses annually due to unsold expired products and overstocking.

High employee burnout due to long, error-prone shifts.

 

The Solution:

Mahad IT’s software team began with a comprehensive audit of their workflow. We discovered the lack of a unified system was the root of most of their problems.

Our team proposed a modular, cloud-based inventory and sales system that offered

Centralized Inventory Dashboard: Live updates from all retail outlets and warehouses.

Automated Stock Reconciliation: Elimination of manual inputs by integrating barcode scanners.

Role-Based Access: Custom dashboards for managers, warehouse staff, and finance teams.

Sales and Reorder Predictive Analytics: Real-time sales data driving automatic restocking decisions.

Custom Reporting Tools: Easy generation of tax, revenue, and performance reports.

Arabic + English UI: Bilingual interface for local usability.

 

Implementation:

Mahad IT implemented the project in four phases:

Phase 1: System Design & Data Migration

Migrated 3 years of historical sales and inventory data to a secure cloud platform.

Designed a role-based access structure to maintain data integrity.

Phase 2: Infrastructure Setup

Deployed the platform on AWS Cloud, integrated with SSL security and daily backups.

Installed barcode scanners and mobile tablets at 35 retail locations.

Phase 3: Training & Soft Launch

Provided comprehensive training to 100+ staff.

Launched a pilot program in 5 stores and 1 warehouse.

Phase 4: Full Rollout & Optimization

Full system deployment completed in 60 days.

Weekly optimization cycles to adjust reporting metrics and inventory alerts.

 

Results:

The transformation was immediate and measurable:

30% Faster Order Processing: Real-time updates eliminated the need for manual checking. 70% Drop in Inventory Errors: Barcode scanning and centralized stock view reduced mismatches. 25% Boost in Team Productivity: Role-based tasks improved employee focus and accountability. 100% Real-Time Visibility: Managers could now see sales, returns, and reorders live on a dashboard. ROI Achieved in 4 Months: The cost of the software was recovered in less than half a year due to efficiency savings.  

Client Testimonial:

“Working with Mahad IT changed everything for us. Their team understood retail inside-out and gave us more than a tool—they gave us a system that runs our business. The ability to monitor every store from my phone is something I never imagined we’d achieve.”
— Khalid Al-Mahmoud, Director