The Problem:

The client’s team faced three major challenges:

1. Manual Booking System:

Patients had to call or WhatsApp for appointments.

Often, doctors were double-booked or unavailable.

No live view of available times or auto-confirmation.

2. Lack of Digital Medical Records:

Patient records were stored as PDFs or paper files.

Doctors couldn’t access case histories during virtual calls.

Patients had no centralized health history or prescription log.

3. Poor Engagement & Retention:

The website wasn’t mobile-optimized.

No push notifications or appointment reminders.

Limited customer loyalty or in-app feedback mechanisms.

The result?
Missed appointments, low repeat users, and frustrated patients who were switching to more tech-savvy competitors.

The Solution:

Mahad IT was tasked with building a mobile-first app that would:

Allow patients to book appointments in seconds

Give doctors access to complete digital records

Drive engagement through reminders, ratings, and notifications

Our development process followed a lean-agile model, ensuring quick iterations and early feedback.

Key Features Built:

Patient Registration & Onboarding:
OTP verification, health history form, and insurance upload.

Live Doctor Availability & Booking:
Users can browse doctors by specialty, ratings, language, and book slots instantly.

Secure Video Consultations:
End-to-end encrypted virtual consultations with screen-sharing capability.

e-Prescriptions & Reports:
Doctors can upload prescriptions post-consultation; patients can download or email them.

Health History Dashboard:
Centralized view of all past consultations, prescriptions, allergies, and lab uploads.

Admin & Doctor Dashboards:
Doctor-facing app to manage their availability, notes, and patients; admin portal to monitor platform-wide activity.

 

Implementation Timeline:

The app was built and deployed in under 90 days.

Phase 1: Planning & UI/UX Design (Weeks 1–3)

User journey mapping for patients, doctors, and admin

High-fidelity wireframes using Figma

Feedback loop from 5 real users before development began

Phase 2: Development & Testing (Weeks 4–10)

iOS & Android app built using Flutter for cross-platform compatibility

Backend in Node.js with Firebase for real-time sync

Security layer integrated using OAuth2 and Google Cloud encryption

QA cycles focused on crash reports, appointment bugs, and UI responsiveness

Phase 3: Deployment & Support (Weeks 11–13)

App launched on Play Store & App Store

Training manual and videos created for doctors and support team

Ongoing support for 3 months post-launch

 

Results:

The app delivered a massive boost across every major metric:

User Engagement Doubled: Average session duration grew from 1.2 to 3.7 minutes 30% Drop in Missed Appointments: Thanks to automated reminders and confirmations Patient Retention Rate Grew by 67% in 4 months Doctor Network Expanded by 40% after seeing tech-enabled ease of onboarding Over 15,000 Downloads within the first 90 days of launch

Client Testimonial:

“Mahad IT helped us move from chaos to clarity. Our entire system now fits in the palm of our hands—from booking to records to prescriptions. Patients are happier, doctors are more productive, and we’re growing faster than ever.”
— Dr. Farhan Moin, Co-Founder

Why It Worked:

Many healthcare apps try to do everything—but forget the most important thing: usability.

At Mahad IT, we focused on three key pillars:

Simplicity for Patients: Easy navigation, fast booking, one-click consults

Power for Doctors: Real-time availability control, e-record access, notes, and secure video

Transparency for Admins: Full control with analytics and audit logs

The result? A scalable, intuitive healthcare app that makes life easier for everyone—from a 60-year-old patient to a busy orthopedic surgeon.

Technology Stack Used:

Frontend: Flutter (for iOS + Android)

Backend: Node.js + Firebase

Database: Firestore (NoSQL, real-time updates)

Security: Google Cloud Encryption, OAuth2

Video Calls: Agora.io SDK

Push Notifications: Firebase Cloud Messaging (FCM)

Next Steps:

Now the client requested Mahad IT to build:

A Corporate Plans Portal for bulk bookings from companies and insurance clients

An AI Triage Chatbot to help patients self-diagnose and select doctors

Multilingual App Interfaces for Hindi, Arabic, and Urdu speakers across GCC