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Hosting & Domain Services Case Study

Introduction:

For any modern business, especially one that operates internationally, website uptime and security are non-negotiable. But for Recruitment Agency, a regional recruitment agency based in Qatar and the UAE, these essentials had become daily struggles.

Frequent website outages, broken contact forms, delayed email deliveries, and confusing DNS issues were damaging their credibility and losing them clients. Their previous hosting provider had poor support and left them with no control over their domain.

That’s when they reached out to Mahad IT for help.

Client Overview:

Our client connects employers in Qatar, the UAE, and Saudi Arabia with talent across India, Nepal, Kenya, and the Philippines. Their business runs on speed, trust, and accessibility—especially through their job portal and client dashboard.

Their existing WordPress website was critical for:

  • Posting job vacancies

  • Receiving resumes and applications

  • Communicating with clients

  • Collecting payments from employers

And yet, the infrastructure behind the website was in complete disarray.

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The Problem:

When we conducted our initial audit, the following issues came to light:

1. Unreliable Hosting Provider:

The website was hosted on a shared server with no performance monitoring.

They experienced 5–6 outages per month, usually during peak business hours.

No CDN or caching enabled, leading to extremely slow page load times.

2. Domain & DNS Mismanagement:

Domain was registered via a third party—no access to DNS panel or renewal controls.

MX records were misconfigured, causing email failures and bounced messages.

SSL certificates kept expiring without notice, causing “Not Secure” browser warnings.

3. Security & Backup Concerns:

No firewall or malware scanning system in place.

The website had no backup—data could be lost at any time.

Admin access credentials were shared across multiple team members without version control.

 

The Solution:

Mahad IT deployed a complete hosting and domain management solution tailored to their business needs, with a focus on uptime, control, speed, and security.

Here’s how we fixed their tech foundation:

Step 1: Domain Transfer & DNS Control

Transferred the domain to a secure registrar under the client’s ownership.

Set up DNS management with Cloudflare for fast propagation and global availability.

Configured SPF, DKIM, and DMARC records for verified email delivery and anti-spam protection.

Step 2: Hosting Migration to Private Cloud

Moved the website to a dedicated cloud hosting solution with SSD storage and auto-scaling.

Enabled CDN with global caching for faster delivery to users in Asia and the Middle East.

Installed SSL certificate with auto-renewal and forced HTTPS site-wide.

Step 3: Website Optimization & Uptime Monitoring

Installed performance plugins (LiteSpeed Cache, Autoptimize) and cleaned up unused plugins/themes.

Integrated uptime monitoring via UptimeRobot and Google PageSpeed for continuous reporting.

Improved TTFB (Time to First Byte) from 2.3 seconds to under 400 ms.

Step 4: Backup, Security & Access Control

Configured automated daily backups to an external cloud server (retained for 30 days).

Installed Wordfence firewall for malware scanning and brute-force protection.

Implemented 2FA (two-factor authentication) for admin logins and session expiry limits.

Implementation Timeline:

The full migration and upgrade were completed in under 7 days:

Day 1–2: Domain transfer, DNS planning, and server provisioning

Day 3–4: Full backup, staging setup, security hardening

Day 5: DNS switch and live migration (late night to avoid downtime)

Day 6–7: Email reconfiguration, user testing, SSL deployment, performance testing

 

Results:

100% Uptime Achieved: Since migration, the site hasn’t experienced a single outage Page Load Speed Improved by 4x: Average load time reduced from 9.2 seconds to 2.1 seconds Email Delivery Success Rate Increased to 99.9% after fixing DNS and MX records Admin Control Restored: Client now owns and manages domain, hosting, and backups independently Security Threats Blocked: Over 1,200 malicious login attempts blocked within the first 30 days

Client Testimonial:

“Before Mahad IT stepped in, we were constantly firefighting server issues. Now, everything just works. We can focus on recruitment while they handle the tech. We trust them with our business—and our brand.”
— Rashid Al Thani, Managing Partner

Why It Worked:

Mahad IT’s hosting and domain solutions go far beyond just “renting a server.” We create a performance-ready infrastructure that aligns with the business’s real-world operations, protects brand integrity, and boosts speed and confidence for both staff and clients.

We don’t just fix it—it’s a foundation upgrade.

Technology & Tools Used:

Cloud Hosting Provider: DigitalOcean + RunCloud

Domain Registrar: Online Registrar (transferred to client control)

CDN & DNS: Cloudflare

Security & Backup: Wordfence, JetBackup

Monitoring: UptimeRobot, Google PageSpeed Insights

Email Configuration: SPF, DKIM, DMARC records + Zoho Mail + GMail

Next Steps:

Mahad IT is now helping them launch:

A subdomain-based client dashboard with real-time job posting analytics

A career portal for candidates optimized for mobile-first interaction

Multi-language support and auto-scaling for recruitment campaigns across GCC countries